Refund policy


Return & Refund Policy

Last Updated: June 2026

At NUVIA, we want you to feel confident in your purchase. If you're not completely satisfied, we're here to help.

30-Night Comfort Guarantee

We understand that every pregnancy is different.

That's why we offer a 30-night comfort guarantee on all NUVIA products.

If you're not satisfied with your purchase within 30 days of delivery, please contact our support team and we'll help find a solution.

Return Eligibility

To be eligible for a return:

  • Your request must be submitted within 30 days of delivery.
  • The item must be in reasonable condition.
  • Proof of purchase must be provided.
  • The order must have been purchased directly from our website.

Non-Returnable Items

For hygiene and safety reasons, we may be unable to accept returns for:

  • Products that show excessive wear or damage
  • Products altered after delivery
  • Gift cards (if applicable)

Refund Process

Once your return request is reviewed and approved:

  1. We will provide return instructions.
  2. Returned items will be inspected upon arrival.
  3. Approved refunds will be issued to the original payment method.

Please allow:

  • 3–5 business days for inspection
  • 5–10 business days for your bank or card issuer to process the refund

Processing times may vary depending on your financial institution.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll work quickly to make it right.

Exchanges

At this time, we do not offer direct exchanges.

If you'd like a different item, please contact our support team for assistance.

Cancellations

Orders are processed quickly.

If you need to cancel an order, please contact us as soon as possible.

While we cannot guarantee cancellation after an order has been processed, we will do our best to accommodate your request.

Return Shipping

If a return is approved:

  • Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
  • Original shipping fees are non-refundable unless required by law.

Refused Deliveries

Packages refused by the customer or returned due to an incorrect address provided at checkout may be subject to return shipping and handling fees.

Chargebacks

We encourage customers to contact our support team before initiating a chargeback.

Most issues can be resolved quickly through our customer service team.

Unauthorized chargebacks may delay resolution and refund processing.