Privacy policy

Last Updated: June 2026

Welcome to NUVIA ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, subscribe to our newsletter, contact us, or otherwise interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information
  • Order history

Device Information

We automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Device type
  • Time zone
  • Referring website
  • Pages viewed
  • Website interactions

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how visitors use our website.

These technologies may collect:

  • Website activity
  • Shopping behavior
  • Marketing preferences
  • Ad interaction data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Personalize your shopping experience
  • Send marketing communications (if you opt in)
  • Measure advertising performance

3. Marketing Communications

If you subscribe to our email or SMS communications, we may send:

  • Product updates
  • Promotions
  • Special offers
  • Educational content
  • Cart reminders

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS messages
  • Contacting us directly

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms

These providers only receive information necessary to perform their services.

5. Advertising & Analytics

We may use tools including:

  • Meta (Facebook & Instagram)
  • Google Analytics
  • Google Ads
  • TikTok Ads
  • Pinterest Ads
  • Shopify Analytics

These services help us understand visitor behavior and improve our advertising efforts.

Some of these services may use cookies, pixels, and similar tracking technologies.

6. Cookies

Cookies are small files stored on your device.

We use cookies to:

  • Remember shopping cart contents
  • Improve website performance
  • Analyze website traffic
  • Personalize advertising

You can disable cookies through your browser settings, although some website features may not function properly.

7. Data Retention

We retain your information for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw marketing consent

To exercise these rights, contact us using the information below.

9. Data Security

We implement reasonable security measures designed to protect your information.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will delete it promptly.

11. International Visitors

If you access our website from outside the country where our servers are located, your information may be transferred and processed internationally.

By using our website, you consent to such transfers.

12. Changes To This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.